Terms & Conditions
Terms & Conditions applicable for bookings taken from 15 June 2021
Published 15 June 2021
Our Terms & Conditions (T&C) are in three parts:
Part 1 – General T&C (applicable to all bookings).
Part 2 – T&C for camping & touring accommodation.
Part 3 – T&C for self-catering accommodation.
You should read Part 1 and the Part that applies to the accommodation you book.
Part 1 – GENERAL TERMS & CONDITIONS
Before & after booking
Before making a booking you should read these terms and conditions (T&C)
After booking you will receive notification confirming the booking which will include relevant T&C applicable to whether you have booked self-catering accommodation or a camping & touring pitch.
Checking your booking
Please check that the booking confirmation we send you is correct.
If it is incorrect, or requires amendment, please contact us without delay, and we will update / correct the booking and provide you with a revised booking confirmation.
For bookings less than 14-days for camping and touring and 28-days for self-catering from the arrival date the total cost is payable on booking.
If you have not paid in full, your booking is conditional on payment of the Balance due not later than 14-days (camping and touring) or 28-days (self-catering) before the arrival date as stated above.
If you do not pay the Balance due by 14 or 28-days (whichever is applicable) before the start of the booking, we will make our best effort to contact you.
Some information about us
We trade as ‘Harford Bridge Park’ the legal owner of the business is Harford Bridge Park Ltd. Our postal address and telephone number is published on our website: www.harfordbridge.co.uk
After sales - our complaints and policy guarantee
If you are unhappy with the service you receive from us, please tell the person handling your booking and we will try and resolve your concern.
Your statutory rights are not affected.
If you wish to complain in writing you should e-mail ([email protected]) or write to:
Head of Park Operations
Harford Bridge Park Ltd
About our terms & conditions
Particular T&C applicable to the type of accommodation booked will be included with your booking confirmation.
By whatever means you book (online, phone, e-mail or in person) our T&C apply to all provisional and confirmed bookings.
References to ‘we’, ‘us’, ‘our’ and ‘Harford Bridge Park’ are to Harford Bridge Park Ltd.
If you have any questions about our T&C, please call us on 01822 810349 or e-mail [email protected]
The e-mail address and all other personal information you provide us will be held electronically and used only by us for the purposes of communicating with you.
In the future you may receive direct e-mail from us concerning news, special offers or other relevant communications, e.g., requests for information about how you rate your stay. You can opt out of receiving such information at any time by e-mailing us at [email protected] or selecting opt out on our communications to you.
The confidentiality of all personal information you provide us will be safeguarded on password protected computers accessed only by our employees whose work requires them to communicate with you. We will not pass on your details to third parties.
Booking, booking confirmation & provisional booking
A provisional booking can be made without payment and will be held for 24 hours; a payment must then be made within this time to convert your intention into a booking confirmation.
No pitch is booked until a payment has been made and you have received a booking confirmation indicating a payment received by us.
If payment is not made within 24-hours, a provisional booking may be cancelled by us without notice. The 24-hour period may be extended at the sole discretion of the company.
We accept bookings for groups of families and friends. For ‘groups’ each accommodation booking must be made in an individual name and address. We do not accept group bookings made by a single named person on behalf of others (third parties). We will though provisionally book pitches for groups, subject to our T&C on payment of a deposit and balance due by the person in whose name the booking is made.
Part 2 - CAMPING & TOURING ACCOMMODATION
Camping & Touring Deposits
All pitches must be paid for in full before pitching.
To book a pitch for stays of 2-nights or less, full payment is required on booking.
For stays that include Bank Holiday dates, full payment on booking minimum 3-nights stay.
For stays of more than 2-nights a 20% deposit is required on booking and the Balance due is payable 14 days before arrival.
The number of persons occupying the pitch shall be stated at time of booking. The maximum number of occupying one pitch is 6 persons. The maximum number of tents used for sleeping is 2, subject to their being a 4m spacing between the tents.
Alterations in the persons staying may be made only by re-booking with us and us providing a new/updated booking confirmation.
At the time of check-in an increase in the number of persons using the pitch will increase the Total cost of the stay in accordance with or price list.
If, during the stay, you wish to increase the number of persons occupying the pitch you must inform us. If we agree to the increase, we will charge the published nightly rate for additional persons using the pitch.
At the time the Balance due is paid a reduction in the number of persons occupying the accommodation will reduce the Total cost in accordance with our price list.
Unless designated as a ‘hardstanding’ pitch, all our pitches have a grass surface which is subject to wear and tear during the open season.
Our camping fields are level with some undulations and slight inclines. Parking on pitch is for one car.
Pitch sizes vary – they range from 8m x 10m to 10m x 10m. Some un-serviced pitches have a tapered width from front to back and are suitable for smaller accommodation units.
Pitch availability varies according to the need to rest or restore pitches after use. The weather can affect grass quality.
If you book a particular pitch, it will be noted on your booking confirmation. If you do not book a particular pitch, you will be allocated the type of pitch you book, and your pitch number will be allocated when you check-in.
Grass quality can adversely be affected by tents and caravans. Patches of bare soil or dead grass can be unsightly but may not render a pitch unusable.
After check-in, and on your request, if you wish to change pitch we will, subject to availability, offer you an alternative pitch.
On our offer, if you opt to upgrade or downgrade the type of pitch, we will inform you of the difference in price and provide a new booking confirmation. To confirm the new booking the Balance due shown must be settled either way (i.e., refund from us or extra payment from you).
If the pitch type occupied is upgraded in a new booking confirmation, we will charge you the difference between the published prices of the pitch type booked and the upgraded pitch.
If the type of pitch is downgraded in a new booking confirmation, we will refund the difference between the published prices of the pitch type booked and the downgraded pitch.
Our pitch types, in ascending order of price, are:
Pitch – an un-serviced grass pitch,
Riverside – an un-serviced grass pitch beside the River Tavy (pitches 18 – 33),
Riverside + EHU – a serviced grass pitch beside the River Tavy (pitches 1 – 16)
EHU (Electric Hook-Up) – a 16-Amp EHU serviced grass pitch,
Hardstanding (EHU) – hardstanding pitch with 16-Amp EHU (Pitches 70 - 78).
Hardstanding (fully serviced) – hardstanding pitch with services point (16-Amp EHU, on pitch water supply, ‘grey’ water drain and TV aerial). (Pitches 44 – 49).
No pitching of tents or caravans before 1.00 p.m. or after 9.00 p.m.
All pitches are marked with a centre pitch number and/or side boundary markers. You may only pitch between and in line with the markers on the allocated pitch.
If you do not pitch on or within the allocated pitch you will be requested to move to within the boundary of the allocated pitch. If you decline to move, you will be given a refund of unused pitch fees and must leave the park.
The maximum size tent accepted on a single pitch is 8m long x 5.1m wide. Not all pitches will accept a tent this size.
Tent ropes and cars may not be positioned outside the pitch markers or encroach on adjacent pitches.
Pitches are to be vacated by 12.00 noon on the day of departure.
To extend your stay on the day of departure you must inform Park Reception no later than 12.00 noon on the day before the booked departure date.
If the pitch is available, we may at our discretion confirm a late stay to 6.00p.m. on the departure date.
A £6.00 charge inc. VAT will be made for a confirmed late stay.
Camping & Touring Bookings:
Cancellation after 24 hours from booking and more than 28-days from the arrival day: 80% of the Total cost of booking, less the deposit
Between 27 and 8-days from the arrival day: 50% of the Total cost of booking, less the deposit
Between 7-days and arrival day: 10% of the Total cost of booking, less the deposit.
You may also cancel this booking at any other time, but we shall only be liable to refund you the following percentages of the booking Total (above) which includes booked extras:
Cancellation of a reservation.
All deposits are non-refundable. If you wish to postpone a camping stay for which you have made a deposit we will, subject to availability of a pitch, re-book your stay in the current camping season to new dates of your choice (excluding Bank Holidays) and transfer the deposit less a £5.00 admin charge. We will allow only one re-scheduling of your original booking. Our camping season starts on 15th March and ends on 31st October annually.
If you do not cancel, but you fail to arrive for your stay with us, you agree that all monies paid in connection with that booking remain ours in full and final settlement.
How to cancel a reservation.
To postpone or cancel you must do so, by phone or by email to [email protected] . We will acknowledge receipt of your cancellation within 24 hours. Please do not consider your reservation cancelled until you receive our confirmation.
Circumstances beyond our control
In circumstances beyond our control we would try to offer you an equivalent or upgraded alternative pitch for the booking confirmation dates for no extra charge. If this were not possible or our offer is not accepted by you, we would refund all monies you have paid for the booking.
A booking confirmation includes a requirement that you accept our Park Rules published on our Website
If you are not able to comply, do not accept, or do not intend to abide by Park Rules you may cancel a booking and we will refund you according to the cancellation policy (above).
Part 3 - SELF-CATERING ACCOMMODATION
These Terms & conditions are applicable to static holiday caravans, holiday lodges, studio lodges and our Shepherd’s Hut.
The 20% deposit made to secure a booking is non-returnable unless the booking is cancelled within 24-hours of receipt of this booking confirmation.
You may also cancel a booking at any other time, but we shall only be liable to refund you the following percentages of the booking Total (above) which includes booked extras, less the 20% deposit.
More than 56-days before the start of booking: 80% value of the booking, less the deposit
Between 55 and 28-days before the start of the booking: 50% value of the booking, less the deposit
Between 27 and 8-days before the start of booking: 20% value of the booking, less the deposit
Between 7-days and start day of booking: 10% value of the booking, less the deposit
If you do not cancel, but you fail to arrive for your stay with us, you agree that all monies paid in connection with the booking remain ours in full and final settlement.
How to cancel a booking:
To cancel you must do so in writing or by email to [email protected] . We will acknowledge receipt of your cancellation within 24-hours. Please do not consider your booking cancelled until you receive our confirmation.
Circumstances beyond our control:
We would only cancel your holiday if your accommodation were unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for your holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.
When you make your booking and when we have received the required deposit / taken a debit or credit card payment securing the booking, a legally binding contract will exist between us. You may remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. If for some reason you do need to cancel, it is important that you tell us at the earliest opportunity. You may wish to consider the purchase your own holiday insurance to protect you against possible loss.
The number of persons occupying the accommodation shall be stated at time of booking and cannot exceed the number of fixed beds available in the unit in any confirmed booking.
Alterations in the persons staying may be made only by re-booking with us and us providing a new/updated booking confirmation.
An increase or a reduction in the number of persons staying in the accommodation will not change the cost.
'Dog friendly' accommodation
We welcome well-behaved dogs in ‘dog friendly' self-catering accommodation. We do not accept dogs listed under the Dangerous Dogs Act 2014. We do not accept other kinds of pets. The maximum number of dogs accepted is two dogs.
Bring dog bedding and cover sheets; under no circumstances may dogs lie on the chairs or be allowed into bedrooms.
Dogs may not be left unattended in the accommodation. We reserve the right to charge cleaning and repair costs if your dog damages furniture and soft furnishings.
Arrival & departure times
Accommodation is booked from 4.00 p.m. on arrival day. Accommodation must be vacated by 10.00 a.m. on the last day of booking.
Prior notice is required for arrivals after 6pm.
The accommodation is designed for the comfort of the number of persons shown (infants & children included) and these may not be exceeded under any circumstances and shall be used only by the number of persons booked.
Cleanliness and damage
You are responsible for ensuring that the unit and contents are left in a clean and tidy condition prior to vacating the accommodation. All rubbish should be removed and disposed of in the designated rubbish and re-cycling area before vacating the accommodation.
You are responsible for the full cost of any damages or breakages and any cleaning that takes more than 4-person hours to complete after vacation of the accommodation.
Smoking is not permitted anywhere inside the accommodation. If we observe smoking around the accommodation or in the doorway and there is evidence of smoking in the unit, we will make an extra charge for freshening of £50.00.