Terms & Conditions
Terms & Conditions applicable for bookings taken from 9 March 2021
Published 9 March 2021
Our Terms & Conditions (T&C) are in three parts:
Part 1 – General T&C (applicable to all bookings).
Part 2 – T&C for camping & touring accommodation.
Part 3 – T&C for self-catering accommodation.
You should read Part 1 and the Part that applies to the accommodation you book.
Part 1 – GENERAL TERMS & CONDITIONS
Before & after booking
Before making a booking you should read these terms and conditions (T&C)
After booking you will receive notification confirming the booking which will include relevant T&C applicable to whether you have booked self-catering accommodation or a camping & touring pitch.
Checking your booking
Please check that the booking confirmation we send you is correct.
If it is incorrect, or requires amendment, please contact us without delay, and we will update / correct the booking and provide you with a revised booking confirmation.
Postponement and cancellation
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone, but will always allow you to cancel where the law gives you the right to do so.
The rights in this clause are additional to any other rights either of us may have in our T&C.
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to.
There may be circumstances beyond our control which may consequently mean we need to cancel your holiday.
Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full, less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again, less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any unused, full days when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
Changes to our facilities and services
We may make reasonable changes to the facilities and services at the park, provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us, or cancelling. If your holiday has not started, and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any unused full days, when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.
For bookings less than 7 days for camping and touring and 14 days for self-catering from the arrival date the total cost is payable on booking.
If you have not paid in full, your booking is conditional on payment of the Balance due not later than 7 days (camping and touring) or 14 days (self-catering) before the arrival date as stated above.
If you do not pay the Balance due by 7 or 14 days (whichever is applicable) before the start of the booking, we will make our best effort to contact you and ask whether you wish to cancel a booking. If you decide to cancel, we will honour our COVID-19 Secure Pledge (below).
Our COVID-19 Secure Pledge
Our Pledge means that in the event of any of the following:
- You consider it unsafe to come on holiday due to the continuing threat of Coronavirus,
- You are unable to travel due to sickness and/or isolation due to Coronavirus,
- There being UK Government restrictions that prevent your travel due to the Coronavirus outbreak,
- Harford Bridge Park is closed due to the Coronavirus outbreak.
Our pledge to you is that between 28 days and 3 days prior to arrival, you can cancel your stay or postpone it at no charge. Alternatively, you can:
- Transfer your holiday to new dates in 2021 or 2022,
- Ask us to apply the booking payment against a future holiday,
- Or you can cancel your booking and receive a full refund within 14 days.
UK based payment arrangements
We do not accept or make payment by cheque. Payment can be made to us by BACS payment or using a card payment by phone or in person. Refunds will be processed to the originating bank account or card used for the payment transaction. Please email us for our BACS information.
Non-UK based payment arrangements
For international payments processed using IBAN/BIC a charge of £10.00 should be added to allow for international banking charges. This charge should be added to the balance due for each payment transaction made. Please e-mail us for our IBAN particulars.
For the duration of the Coronavirus emergency, we will be honouring our COVID-19 Secure Pledge (above) for camping and touring bookings and self-catering bookings.
Some information about us
We trade as ‘Harford Bridge Park’ the legal owner of the business is Harford Bridge Park Ltd. Our postal address and telephone number is published on our website: www.harfordbridge.co.uk
After sales - our complaints and policy guarantee
If you are unhappy with the service you receive from us please tell the person handling your booking and we will try and resolve your concern.
Your statutory rights are not affected.
If you wish to complain in writing you should e-mail ([email protected]) or write to:
Head of Park Operations
Harford Bridge Park Ltd
About our terms & conditions
Particular T&C applicable to the type of accommodation booked will be included with your booking confirmation.
By whatever means you book (online, phone, e-mail or in person) our T&C apply to all provisional and confirmed bookings.
References to ‘we’, ‘us’, ‘our’ and ‘Harford Bridge Park’ are to Harford Bridge Park Ltd.
If you have any questions about our T&C, please call us on 01822 810349 or e-mail [email protected]
The e-mail address and all other personal information you provide us will be held electronically and used only by us for the purposes of communicating with you.
In the future you may receive direct e-mail from us concerning news, special offers or other relevant communications, e.g., requests for information about how you rate your stay. You can opt out of receiving such information at any time by e-mailing us at [email protected] or selecting opt out on our communications to you.
The confidentiality of all personal information you provide us will be safeguarded on password protected computers accessed only by our employees whose work requires them to communicate with you. We will not pass on your details to third parties.
Booking, booking confirmation & provisional booking
A provisional booking can be made without payment and will be held for 24 hours; a payment must then be made within this time to convert your intention into a booking confirmation.
No pitch is booked until a payment has been made and you have received a booking confirmation indicating a payment received by us.
If payment is not made within 24 hours, a provisional booking may be cancelled by us without notice. The 24-hour period may be extended at the sole discretion of the company.
We accept bookings for groups of families and friends. For ‘groups’ each accommodation booking must be made in an individual name and address. We do not accept group bookings made by a single named person on behalf of others (third parties). We will though provisionally book pitches for groups, subject to our T&C on payment of a deposit and balance due by the person in whose name the booking is made.
Part 2 - CAMPING & TOURING ACCOMMODATION
Camping & Touring Deposits
All pitches must be paid for in full before pitching.
To book a pitch for stays of 2 nights or less, full payment is required on booking.
For stays that include Bank Holiday dates, full payment on booking minimum 3 nights stay.
For stays of more than 2 nights a 20% deposit is required on booking and the Balance due is payable 7 days before arrival.
The number of persons occupying the pitch shall be stated at time of booking. The maximum number of occupying one pitch is 6 persons. The maximum number of tents used for sleeping is 2 subject to their being a 4m spacing between the tents.
Alterations in the persons staying may be made only by re-booking with us and us providing a new/updated booking confirmation.
At the time of check-in an increase in the number of persons using the pitch will increase the Total cost of the stay in accordance with or price list.
If, during the stay, you wish to increase the number of persons occupying the pitch you must inform us. If we agree to the increase, we will charge the published nightly rate for additional persons using the pitch.
At the time the Balance due is paid a reduction in the number of persons occupying the accommodation will reduce the Total cost in accordance with our price list.
Unless designated as a ‘hardstanding’ pitch, all our pitches have a grass surface which is subject to wear and tear during the open season.
Our camping fields are level with some undulations and slight inclines. Parking on pitch is for one car.
Pitch sizes vary – they range from 8m x 10m to 10m x 10m. Some un-serviced pitches have a tapered width from front to back and are suitable for smaller accommodation units.
Pitch availability varies according to the need to rest or restore pitches after use. The weather can affect grass quality.
If you book a particular pitch it will be noted on your booking confirmation. If you do not book a particular pitch, you will be allocated the type of pitch you book, and your pitch number will be allocated when you check-in.
Grass quality can adversely be affected by tents and caravans. Patches of bare soil or dead grass can be unsightly but may not render a pitch unusable.
After check-in, and on your request, if you wish to change pitch we will, subject to availability, offer you an alternative pitch.
On our offer, if you opt to upgrade or downgrade the type of pitch, we will inform you of the difference in price and provide a new booking confirmation. To confirm the new booking the Balance due shown must be settled either way (i.e., refund from us or extra payment from you).
If the pitch type occupied is upgraded in a new booking confirmation, we will charge you the difference between the published prices of the pitch type booked and the upgraded pitch.
If the type of pitch is downgraded in a new booking confirmation, we will refund the difference between the published prices of the pitch type booked and the downgraded pitch.
Our pitch types, in ascending order of price, are:
Pitch – an un-serviced grass pitch,
Riverside – an un-serviced grass pitch beside the River Tavy (pitches 18 – 33),
Riverside + EHU – a serviced grass pitch beside the River Tavy (pitches 1 – 16)
EHU (Electric Hook-Up) – a 16 Amp EHU serviced grass pitch,
Hardstanding (EHU) – hardstanding pitch with 16 Amp EHU (Pitches 70 - 78).
Hardstanding (fully serviced) – hardstanding pitch with services point (16 Amp EHU, on pitch water supply, ‘grey’ water drain and TV aerial). (Pitches 44 – 49).
No pitching of tents or caravans before 1.00 p.m. or after 9.00 p.m.
All pitches are marked with a centre pitch number and/or side boundary markers. You may only pitch between and in line with the markers on the allocated pitch.
If you do not pitch on or within the allocated pitch you will be requested to move to within the boundary of the allocated pitch. If you decline to move, you will be given a refund of unused pitch fees and must leave the park.
The maximum size tent accepted on a single pitch is 8m long x 5.1m wide. Not all pitches will accept a tent this size.
Tent ropes and cars may not be positioned outside the pitch markers or encroach on adjacent pitches.
Pitches are to be vacated by 12.00 noon on the day of departure.
To extend your stay on the day of departure you must inform Park Reception no later than 12.00 noon on the day before the booked departure date.
If the pitch is available, we may at our discretion confirm a late stay to 6.00p.m. on the departure date.
A £6.00 charge inc. VAT will be made for a confirmed late stay.
How to cancel a booking
You can cancel by telephone (01822 810349), by letter post (address at head of this document) or by email (to [email protected] ). You can also cancel in person by visiting Park Reception.
We will acknowledge receipt of your cancellation and provide information on the refund as soon as we can. Our acknowledgement will be in writing by e-mail and/or by letter to the postal address of the person we have recorded as making the booking.
We aim to confirm a cancellation within 24 hours of receipt, but this is not always achievable.
If you do not receive acknowledgement of cancellation within 24 hours of making it by phone or e-mail you should contact us again using a different means of communication than first used.
For postal communications you should allow 3 days from sending to receipt by us and 3 days to receive our acknowledgement if we send it by post. E-mail is our preferred means of communication.
Circumstances beyond our control
In circumstances beyond our control we would try to offer you an equivalent or upgraded alternative pitch for the booking confirmation dates for no extra charge. If this were not possible or our offer is not accepted by you, we would refund all monies you have paid for the booking.
A booking confirmation includes a requirement that you accept our Park Rules published on our Website
If you are not able to comply, do not accept, or do not intend to abide by Park Rules you may cancel a booking and we will refund you according to the cancellation policy (above).
Part 3 - SELF-CATERING ACCOMMODATION
These Terms & conditions are applicable to static holiday caravans, holiday lodges, studio lodges and our Shepherd’s Hut.
The number of persons occupying the accommodation shall be stated at time of booking and cannot exceed the number of fixed beds available in the unit in any confirmed booking.
Alterations in the persons staying may be made only by re-booking with us and us providing a new/updated booking confirmation.
An increase or a reduction in the number of persons staying in the accommodation will not change the cost.
'Dog friendly' accommodation
We welcome well-behaved dogs in ‘dog friendly' self-catering accommodation. We do not accept dogs listed under the Dangerous Dogs Act 2014. We do not accept other kinds of pets. The maximum number of dogs accepted is two dogs.
Bring dog bedding and cover sheets; under no circumstances may dogs lie on the chairs or be allowed into bedrooms.
Dogs may not be left unattended in the accommodation. We reserve the right to charge cleaning and repair costs if your dog damages furniture and soft furnishings.
Arrival & departure times
Accommodation is booked from 4.00 p.m. on arrival day. Accommodation must be vacated by 10.00 a.m. on the last day of booking.
Prior notice is required for arrivals after 6pm.
The accommodation is designed for the comfort of the number of persons shown (infants & children included) and these may not be exceeded under any circumstances and shall be used only by the number of persons booked.
Cleanliness and damage
You are responsible for ensuring that the unit and contents are left in a clean and tidy condition prior to vacating the accommodation. All rubbish should be removed and disposed of in the designated rubbish and re-cycling area before vacating the accommodation.
You are responsible for the full cost of any damages or breakages and any cleaning that takes more than 4 person hours to complete after vacation of the accommodation.
Smoking is not permitted anywhere inside the accommodation. If we observe smoking around the accommodation or in the doorway and there is evidence of smoking in the unit, we will make an extra charge for freshening of £50.00.