Terms & Conditions
Terms and Conditions applicable for bookings taken from 12 January 2021
Published 12 January 2021
Before & after booking
Before making a booking you should read these terms and conditions.
After booking you will receive notification confirming the booking which will include relevant terms and conditions applicable to whether you have booked self-catering accommodation or a camping & touring pitch.
Checking your booking
You should check that the booking confirmation we send is correct.
If it is incorrect, or requires amendment, you should contact us without delay, and we will update / correct the booking and provide you with a revised booking confirmation.
Postponement and cancellation
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.
The rights in this clause are additional to any other rights either of us may have in our terms and conditions.
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.
Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
Changes to our facilities and services
We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.
For bookings less than 7 days for camping and touring and 14 days for self-catering from the arrival date the total cost is payable on booking.
If you have not paid in full, your booking is conditional on payment of the Balance due not later than 7 days (camping and touring or 14 days (self-catering) before the arrival date as stated above.
If you do not pay the Balance due by 7 or 14 days before the start of the booking, we will make our best effort to contact you and ask whether you wish to cancel a booking. If you decide to cancel, we will honour our COVID-19 Secure Pledge.
Our COVID-19 Secure Pledge
Our Pledge means that in the event of any of the following:
- You consider it unsafe to come on holiday due to the continuing threat of Coronavirus,
- You are unable to travel due to sickness and/or isolation due to Coronavirus,
- There being UK Government restrictions on travel due to the Coronavirus outbreak,
- Harford Bridge Park is closed due to the Coronavirus outbreak.
Our pledge to you is that between 28 days and 3 days prior to arrival, you can cancel your stay or postpone it at no charge. Alternatively, you can:
- Transfer your holiday to new dates in 2021 or 2022,
- Ask us to apply the booking payment against a future holiday,
- Or you can cancel your booking and receive a full refund within 14 days.
UK based payment arrangements
We do not accept or make payment by cheque. Payment can be made to us by BACS payment or using a card payment by phone or in person. During the coronavirus emergency we are not taking cash payments. Refunds will be processed to the originating bank account or card used for the payment transaction. Please email us for our BACS information
Non-UK based payment arrangements
For international payments processed using IBAN/BIC a charge of £10.00 will be added to allow for international banking charges. This charge will be added to the balance due for each payment transaction made after the deposit has been processed. Please e-mail us for our IBAN particulars.
For the duration of the coronavirus emergency, we will be honouring our COVID-19 Secure Pledge for camping and touring bookings and self-catering bookings.
Some information about us
We trade as ‘Harford Bridge Park’ & ‘Harford Bridge Holiday Park’ the legal owner of the business is Harford Bridge Park Ltd. Our postal address and telephone number is at the head of this document.
After sales - our complaints and policy guarantee
If you are unhappy with the service you receive from us please tell the person handling your booking and we will try and resolve your concern.
Your statutory rights are not affected.
If you wish to complain in writing you should e-mail ([email protected]) or write to:
Head of Park Operations
Harford Bridge Park Ltd
About our terms & conditions
Particular terms and conditions applicable to the type of accommodation booked will be included with your booking confirmation.
By whatever means you book (online, phone, e-mail or in person) our terms and conditions apply to all confirmed and provisional bookings.
References to ‘we’, ‘us’, ‘our’ and ‘Harford Bridge Park’ are to Harford Bridge Park Ltd.
If you have any questions about our terms and conditions, please call us on 01822 810349 or e-mail [email protected]
The e-mail address and all other personal information you provide us will be held electronically and used only by us for the purposes of communicating with you.
In the future you may receive direct e-mail from us concerning news, special offers or other relevant communications, e.g., requests for information about how you rate your stay. You can opt out of receiving such information at any time by e-mailing us at [email protected] or selecting opt out on our communications to you.
The confidentiality of all personal information you provide us will be safeguarded on password protected computers accessed only by our employees whose work requires them to communicate with you. We will not pass on your details to third parties.
Booking, booking confirmation & provisional booking
A provisional booking can be made without payment and will be held for 24 hours; a payment must then be made within this time to convert your intention into a booking confirmation.
No pitch is booked until a payment has been made and you have received a booking confirmation indicating a payment received by us.
If payment is not made within 24 hours, a provisional booking may be cancelled by us without notice. The 24-hour period may be extended at the sole discretion of the company.
CAMPING & TOURING BOOKINGS
Camping & Touring Deposits
All pitches must be paid for in full before pitching.
To book a pitch for stays of 2 nights or less, full payment is required on booking.
For stays that include Bank Holiday dates, full payment on booking minimum 3 nights stay.
For stays of more than 2 nights a 20% deposit is required on booking and the Balance due is payable 7 days before arrival.
The number of persons occupying the pitch shall be stated at time of booking.
Alterations in the persons staying may be made only by re-booking with us and us providing a new/updated booking confirmation.
At the time of check-in an increase in the number of persons using the pitch will increase the Total cost of the stay in accordance with or price list.
If, during the stay, you wish to increase the number of persons occupying the pitch you must inform us. If we agree to the increase, we will charge the published nightly rate for additional persons using the pitch.
At the time the Balance due is paid a reduction in the number of persons occupying the accommodation will reduce the Total cost in accordance with our price list.
Unless designated as a ‘hardstanding’ pitch, all our pitches have a grass surface which is subject to wear and tear during the open season.
Our camping fields are level with some undulations and slight inclines. Parking on pitch is for one car.
Pitch sizes vary – they range from 8m x 10m to 10m x 10m. Some un-serviced pitches have a tapered width from front to back and are suitable for smaller accommodation units.
Pitch availability varies according to the need to rest or restore pitches after use. The weather can affect grass quality.
If you book a particular pitch it will be noted on your booking confirmation. If you do not book a particular pitch, you will be allocated the type of pitch you book, and your pitch number will be allocated when you check-in.
Grass quality can adversely be affected by tents and caravans. Patches of bare soil or dead grass can be unsightly but may not render a pitch unusable.
After check-in, and on your request, if you wish to change pitch we will, subject to availability, offer you an alternative pitch.
On our offer, if you opt to upgrade or downgrade the type of pitch, we will inform you of the difference in price and provide a new booking confirmation. To confirm the new booking the Balance due shown must be settled either way (i.e., refund from us or extra payment from you).
If the pitch type occupied is upgraded in a new booking confirmation, we will charge you the difference between the published prices of the pitch type booked and the upgraded pitch.
If the type of pitch is downgraded in a new booking confirmation, we will refund the difference between the published prices of the pitch type booked and the downgraded pitch.
Our pitch types, in ascending order of price, are:
Pitch – an unserviced grass pitch,
Riverside – an unserviced grass pitch beside the River Tavy (pitches 18 – 32),
Riverside + EHU – a serviced grass pitch beside the River Tavy (pitches 1 – 16)
EHU (Electric Hook-Up) – a 16 Amp EHU serviced grass pitch,
Hardstanding (EHU) – hardstanding pitch with 16 Amp EHU (Pitches 70 - 78).
Hardstanding (fully serviced) – hardstanding pitch with services point (16 Amp EHU, on pitch water supply, ‘grey’ water drain and TV aerial). (Pitches 44 – 49).
No pitching of tents or caravans before 1.00 p.m. or after 9.00 p.m.
All pitches are marked with a centre pitch number and/or side boundary markers. You may only pitch between and in line with the markers on the allocated pitch.
If you do not pitch on or within the allocated pitch you will be requested to move to within the boundary of the allocated pitch. If you decline to move you will be given a refund of unused pitch fees and must leave the park.
The maximum size tent accepted on a single pitch is 8m long x 5.1m wide. Not all pitches will accept a tent this size.
Tent ropes and cars may not be positioned outside the pitch markers or encroach on adjacent pitches.
Pitches are to be vacated by 12.00 noon on the day of departure.
To extend your stay on the day of departure you must inform Park Reception no later than 12.00 noon on the day before the booked departure date.
If the pitch is available, we may at our discretion confirm a late stay to 6.00p.m. on the departure date.
A £6.00 charge inc. VAT will be made for a confirmed late stay.
How to cancel a booking
You can cancel by telephone (01822 810349), by letter post (address at head of this document) or by email (to [email protected]). You can also cancel in person by visiting Park Reception.
We will acknowledge receipt of your cancellation and provide information on the refund as soon as we can. Our acknowledgement will be in writing by e-mail and/or by letter to the postal address of the person we have recorded as making the booking.
We aim to confirm a cancellation within 24 hours of receipt, but this is not always achievable.
If you do not receive acknowledgement of cancellation within 24 hours of making it by phone or e-mail you should contact us again using a different means of communication than first used.
For postal communications you should allow 3 days from sending to receipt by us and 3 days to receive our acknowledgement if we send it by post. E-mail is our preferred means of communication.
Circumstances beyond our control
In circumstances beyond our control we would try to offer you an equivalent or upgraded alternative pitch for the booking confirmation dates for no extra charge. If this were not possible or our offer is not accepted by you, we would refund all monies you have paid for the booking.
A booking confirmation includes a requirement that you accept our Park Rules (below).
If you are not able to comply, do not accept, or do not intend to abide by Park Rules you may cancel a booking and we will refund you according to the cancellation policy (above).
These Terms & conditions are applicable to static holiday caravans, holiday lodges, studio lodges and our Shepherd’s Hut.
The number of persons occupying the accommodation shall be stated at time of booking and cannot exceed the number of fixed beds available in the unit in any confirmed booking.
Alterations in the persons staying may be made only by re-booking with us and us providing a new/updated booking confirmation.
An increase or a reduction in the number of persons staying in the accommodation will not change the cost.
'Dog friendly' accommodation
We welcome well-behaved dogs in ‘dog friendly' self-catering accommodation. We do not accept dogs listed under the Dangerous Dogs Act 2014. We do not accept other kinds of pets.
Bring dog bedding; under no circumstances may dogs lie on the chairs or be allowed into bedrooms.
Dogs may not be left unattended in the accommodation. We reserve the right to charge cleaning and repair costs if your dog damages furniture and soft furnishings.
Arrival & departure times
Accommodation is booked from 4.00 p.m. on arrival day. Accommodation must be vacated by 10.00 a.m. on the last day of booking.
Prior notice is required for arrivals after 6pm and before 8.00 a.m.
The accommodation is designed for the comfort of the number of persons shown (infants & children included) and these may not be exceeded under any circumstances and shall be used only by the number of persons booked.
Cleanliness and damage
You are responsible for ensuring that the unit and contents are left in a clean and tidy condition prior to vacating the accommodation. All rubbish should be removed and disposed of in the designated rubbish and re-cycling area before vacating the accommodation.
You are responsible for the full cost of any damages or breakages and any cleaning that takes more than 4 person hours to complete after vacation of the accommodation.
Smoking is not permitted anywhere inside the accommodation. If we observe smoking around the accommodation or in the doorway and there is evidence of smoking in the unit, we will make an extra charge for freshening of £50.00.
Purpose of Park Rules Our park rules are intended to safeguard all persons on the park which is private property. Abidance with park rules is a condition of booking and remaining on our park.
Non- abidance with park rules may result in cancellation of a booking without refund and a requirement enforced to leave the park immediately.
We will, if we consider it necessary, call for police support to safeguard other persons on the park.
We will not tolerate or accept abusive or threatening behaviour to our team or other guests.
General behaviour. We reserve the right to require any person whose behaviour is causing annoyance to other guests, or for failure to adhere to any of the Park Rules, or for unsafe, illegal or offensive behaviour to leave the Park without refund or compensation.
Limitation of liability. We do not accept responsibility for injury, inconvenience, loss or damage to personal property, including vehicles, where such loss is caused by you, or any other paying guest (or guests in their party) on the park, unless we have been found to be at fault.
Vehicles & Generators. Only a current licence holder may drive vehicles on the Park. Maximum speed on the Park is 5mph (or walking pace). Only one vehicle per pitch. Additional vehicles and commercial vehicles exceeding 1.5t are to be parked in the car park by Park Reception. No washing of caravans or cars on site. Generators are not allowed.
Camping pitches. Please respect pitch markings, keep within your allocated pitch and not cut across other’s pitches when moving about the Park. Pitch at no closer than 4 metres from other tents or caravans.
BBQs (No Open Fires). Open fires are prohibited. BBQs with purpose made equipment are welcome. Re-usable stands for disposable BBQ are available from Park Reception and bricks are provided in the Main Field near to Children’s Play Area – please return bricks after use. Care must be taken not to damage the grass or picnic tables from contact with BBQs. Chiminea, wood burning stoves and Chinese lanterns are prohibited for fire and livestock safety reasons.
Departure time for camping & touring on the final day of stay is 12.00 noon. Your pitch is to be left clear of any pegs, waste and debris. If you wish to leave later (up to 6.00 p.m.) and if the pitch has no follow-on booking you can book a late stay for an extra charge of £5.00 (terms and conditions apply).
Cycling, scooters & drones. Cycles and scooters are permitted on the roads and tracks at a maximum speed of 5 mph. Irresponsible use of any bicycle or scooter, such as harsh braking or “stunting”, can be dangerous and is prohibited. Use of drones, model aircraft and electric scooters is prohibited.
Children's Play Area. If use of the play area is permitted during the coronavirus emergency parents and guardians are to encourage children to use the Play Area and not allow them to play around others’ caravans, pitches, planted areas and amenity buildings. It is the responsibility of parents or guardians to ensure the well-being and safety of their children on the Park.
Park Ducks should not be chased by anyone or dogs as this can cause them undue stress, serious injury, or death. Please be patient if they are crossing roads in front of you when driving.
Trees & Wildlife. Trees are not to be climbed or damaged by removal of branches or attachment of string or rope. Trees are not to be used as anchor points for tents or washing lines. Wildlife is safeguarded on this conservation park – please do not mutilate, remove, or destroy naturally occurring flowers and plants.
Dogs are welcome on the Park. We have a separate field where dogs may run loose – horses no longer graze this field but the fence line to the next field can be crossed by dogs. Should dogs foul the Park or exercise field you must bag the deposits and place in one of the dog waste bins. Dogs on the Park are subject to the following rules:
• Dogs are not to be left in the control of children or left unattended at any time on a pitch.
• Dogs must not be allowed to bark to the annoyance of others.
• Dogs are to be kept under close control on a short non-retractable lead; long leads and cords can be a hazard to others.
Noise. No radio, television, musical instrument or conversation should be audible to other pitches from 10.00 p.m. to 08.00 a.m. Your own radio, television, music or voice must not cause annoyance to other guests at any time.
Ball games can damage planting, caravans and tents. Therefore no football or ball games may be played in the camping fields. Such games can be played on the Recreation Green opposite Park Reception provided a safe distance is allowed for balls to stop before reaching hedges and roads. Games with ‘Frisbees’, shuttlecocks or other flying objects may be played only on the Recreation Green.